FAQ - Frequently Asked Questions

Frequently Asked Questions

1. General – Orders, Delivery & Returns

📦 Delivery and Shipping

What are the delivery times?
We ship within two weeks. Delivery usually takes 5-7 business days in mainland France and Africa.

What are the delivery fees?
Delivery is free for any order over €300. Below that, fees depend on the weight determined by La Poste.

📱 Products and Usage

Are smartwatches compatible with all operators?
Yes, our watches work with most 4G operators. A nano SIM card is required.

Are the watches waterproof?
Our watches are splash-resistant but are not designed for swimming or immersion.

🔄 Returns and Refunds

What is your return policy?
You have 14 days to return an unused product in its original packaging.

How do I make a return?
Contact our customer service at [contact@kidcare-watch.com] to obtain a return label.

💳 Payment

What payment methods do you accept?
We accept credit cards, PayPal, and other secure payment methods.

2. Watch Functionality & Wearintell App

Wearintell – Specific Questions

What is Wearintell? Wearintell is one of our range of 4G smartwatches designed for children's safety, communication, and independence. They work with the simple and intuitive Wearintell app for parents.

Do Wearintell watches work with all operators? Yes, they are compatible with most 4G operators via nano SIM or eSIM depending on the model.

Are Wearintell watches waterproof? Wearintell models are splash-resistant (IPX7 depending on the model). They should not be immersed.

Is the Wearintell app free? Yes. Only the SIM/eSIM card requires a subscription from the chosen operator.

Does the D31 allow video calls? Yes, the D31 supports 4G video calls.

What is the battery life of the D31? Approximately one full day with normal use.

Does the D31 have an SOS button? Yes, an SOS button allows immediate calls to emergency contacts.

Can real-time location be tracked? Yes, thanks to GPS + AGPS + LBS + WiFi.

What distinguishes the D53? The D53 is more robust, with better battery life and a reinforced design for active children.

Is the D53 suitable for sports? Yes, it is more resistant to shocks and splashes.

Does the D53 have a camera? Yes, a 0.08 MP front camera for video calls.

What is the battery life of the D53? Up to 1.5 days depending on usage.

Why choose the D56? It is the premium model: better camera, brighter screen, modern design.

Does the D56 allow video calls? Yes, with improved quality.

Is the D56 eSIM compatible? Depending on the version, yes (eSIM or nano SIM).

What is the battery life of the D56? Approximately one full day.

📞 Contact

How to contact you?
Email: [contact@kidcare-watch.com]
Phone: [06 50 77 10 63]
Live chat: available on our website